If your issue is not urgent and it is more important for you to get a comprehensive solution, send us an e-mail. This is a universal way of communication, which will be suitable for any questions. Our bookmaker’s office has several mailboxes:
- For consultations with support service – [email protected];
- For advertising and commercial offers – [email protected].
The response time depends on the workload of the support service. Usually, a reply will be received within 24 hours from the moment the e-mail was sent. To make our work easier and to speed up the response, you can follow some recommendations:
- Send only one email. Do not create multiple requests for the same problem at once;
- Use only the email address you gave when you registered your account;
- Do not reply to promotional emails. They are not reviewed by the support team;
- In the subject of the letter describe in a few words the problem you encountered;
- Attach screenshots to the message, indicate the time and date of the error, if necessary;
- Be polite, and do not insult the support staff.
Requests are considered on a first-come, first-served basis. Response time may vary depending on our workload. Support is available 24 hours a day.
Online Chat
For quick communication with the support service, you can use the online chat on the website. Open the appropriate window, specify your name, write your question and send it. Within several minutes an operator will answer the question about deposit and withdrawal options, provide consultation and help you to solve the problem.
Telegram
You can also get help on Telegram messenger. We have our own channel, which can be found at @crickex_support.
A real operator works here, and in his absence, an automated bot replaces him, which analyzes users’ messages and provides answers to them.
FAQ
Before writing to Crickex India support, try to solve the problem yourself, or search for an answer to your question in the knowledge base of the bookmaker’s office. Below we have answered a few common questions that come most often from users.
Can I download a mobile app?
Yes, you can play Crickex India and bet on sports through the app for Android and iOS smartphones. You can download it from the website.
Is there a welcome bonus?
No, there is no welcome bonus at the bookmaker’s office. But you can participate in many other regular promotions.
How do I participate in the referral program?
You need to invite other people to do so. If they register using your link and make a deposit, you will receive money for each of them.
What is the minimum deposit amount?
The minimum deposit amount at Crickex India bookmaker is 200 INR.
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